[Solved] SCCM Hybrid MDM User Sync Issue: Starting user delta sync, raise failure status messages = True

作者: lesca 分类: Azure 发布时间: 2018-03-08 11:40


You have setup the SCCM Hybrid MDM with Microsoft Intune by following this guide:

But you cannot have your Hybrid MDM polices to be deployed on mobile devices. You checked the Cloudusersync.log log, it says
“Starting user delta sync, raise failure status messages = True”
and there is no any user has been synced (number count is all zero).

/!\ Note:
If it works / worked, you may still see the message, but the count number is not all zero.


To have the Hybrid MDM with SCCM + Intune work, you must meet the following requirements:

  • Service Connection Point must be enabled and be online mode
  • User UPN must match the one on Cloud, do one of the followings:
    • xxx.onmicrosoft.com – add this to “Active Directory Domains and Trusts” – “UPN Suffixes”, or
    • Add company domain to Azure AD

For demo environment, do not forget to setup the UPN, as following:


[1] Setup hybrid mobile device management (MDM) with SCCM and Microsoft Intune
[2] Confirm domain name requirements with System Center Configuration Manager and Microsoft Intune


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